Thank you for shopping at Kris Electronics Store. We want to ensure you are completely satisfied with your purchase. If you have any issues with your purchase, please review our refund policy below.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have the receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed to the original method of payment used for the purchase within a certain number of days, depending on your payment provider’s policies.
- Non-Refundable Items
Some items are non-refundable:
Downloadable software products
- Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [customer support email or phone number] to initiate the return process. We will replace the item or issue a refund as necessary, depending on the situation.
- How to Initiate a Return
To initiate a return, please contact us at [customer support email or phone number] to obtain a return authorization and shipping instructions.
- Return Shipping
You will be responsible for paying for your own shipping costs for returning the item. Please ensure that the item is adequately packaged to prevent damage during transit.
- Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us.
- Contact Us
If you have any questions about our refund policy, please contact us at firstname.lastname@example.org.